.

Customer Care

Our job is to make things easier for you. We are committed to exceed your expectations with our fast, friendly service every time you contact us.

K12 Solutions is the only place you need to remember for your personal and business needs.

When we provide a service to you, we are guided by our four key principles:


C

CARING, considerate service is why we are here. Making it easier starts with our knowledgeable Customer Service Reps, who are trained to provide the assistance you need with caring, fairness and respect. That’s what you deserve and that’s what we deliver.

A

We are always ACCOUNTABLE to you. We respect your time and value the trust you place in us. We are proud to bring you high-quality, cost-effective products and services that provide real value for your organization.

R

We are RESPONSIVE to your needs today and in the future. We are committed to responding to your needs through our Account Managers and our website. We look forward to working with you to achieve the results you desire. We know that your time is valuable, so we work hard to serve you as quickly as possible.

E

You can count on our EXPERTISE for reliable information. We focus on making sure the information we provide you is accurate, up-to-date and relevant. You can count on us to listen carefully to your needs and questions, and guide you through the process of getting the products and services you require. We also plan to meet or exceed your expectations, every time.

Caring

CARING, considerate service is why we are here. Making it easier starts with our knowledgeable Customer Service Reps, who are trained to provide the assistance you need with caring, fairness and respect. That’s what you deserve and that’s what we deliver.

Customer Satisfaction

We realize that purchasing refurbished technology requires confidence and trust. If you've ever bought products from us, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every piece of equipment we sell; new or refurbished is a good purchase. If you are unhappy with your purchase for any reason, please contact us immediately, and we'll do everything we can to make things right.

RMA

Returns for Repair and Replacement

Enter your information in the fields below if your product requires repair or replacement.

Be sure to back up all data on your unit prior to returning it.

To enter MULTIPLE Warranty ID numbers please use our Multiple Asset Form. Click Here for Multiple Asset Entry Form.

*Repair and Replacement services can only be provided for units purchased from K12 Solutions with valid Warranty ID Numbers that are still within their warranty period


**Returns can only be made for warranty repair or replacement.

Technical Support

Call us at 888-512-7658 or Click here to Email Technical Support.

Our Commitment to You

We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day. We strive to resolve all customer technical support issues within a maximum of one business day.

Check Your Warranty Status

Enter a Service Tag or Express Service Code

Your Service and Support Coverage

Warranty Expired

Warranty Tag:   
Serial Number:   
Country:   

Email Newsletters
Follow Us

Request for a Quote

Our RFQ system will put you in touch with your Account Manager to help determine the best product configuration for your specific application as well as provide specific pricing detail.

Request for a Demo

Our RFD system will put you in touch with your Account Manager who will contact you to confirm the specs and the exact shipping address for the demo unit to be sent
CPanel

Background only applies for Boxed Layout

Default Apply